Superior Support Levels

From its inception as an Application Service Provider (ASP) and more recently referred to as Software-as-a-Service (SaaS), by default its Services are geared and fine-tuned for application delivery and support. With the ASP/SaaS in its genes, it comes as no surprise that ASPGulf’s Service is skewed towards the application-layer. Its valued Clients benefits from ASPGulf’s ownership and involvement with the Client’s day-to-day IT operations.

ASPGulf provides advice and guidance to the Client all through-out the Discovery phase of the sales cycle: from scoping the requirement; to identifying the various dependencies, risks and behavioural patterns; capacity planning and loading scenarios; and to note the challenges that need to be factored from a hosting perspective. In essence, the exercise helps ASPGulf to help its Clients with the appropriate, right-sized Services; timely remediation (trouble-shooting) assistance for quick resolutions of support issues even as some of these issues are caused by external factors beyond its control or exceeds the Service deliverables.

Customer Centric Approach

It can be aptly said that ASPGulf’s client-centric approach is best understood and illustrated by placing itself on the Client’s shoes and wallet. The Client is the raison d’être – reason – for its being and existence. It is a holistic approach which revolves around the Client and takes into account not only the technicalities, elegance or functionality of a Service being proposed but also its relevance, practicality and economics.

Presales Consulting

“The application-layer reigns supreme.” All layers below the application layer shall endeavour to provide the functionality and environment that enhances the application’s performance, security and scalability. With the above goal crystal clear, during the pre-sales consultation, ASPGulf sets-out to: (a) understand the business drivers & imperatives; (b) comply with the immediate functional requirements; (c) plot the future growth and load; (d) address any specific operational, security and migration concerns; (e) transparently discuss the various Service options and the way forward; and (f) explain the value-proposition of its Managed Service.

Scalability & Flexibility

The Services being offered must grow and keep pace with the growth in business and is sufficiently flexible to adjust to the business dynamics. For example, the infrastructure must expand as the volume of transactions increase, new functionalities are added or the complexity of application increases.  The scalability can be ensured when discovered early-on as a result of the consultative approach during the sales cycle.

Some requirements are not immediately apparent despite the due diligence efforts and under this situation, ASPGulf’s inherent flexibility to cope with the unforeseen may provide the answer. Similarly, there may be internal and external constraints which are beyond the control and may demand flexibility as the practical solution and way forward. ASPGulf acknowledges such situations may exist and is inclined to exercise flexibility within reason.

Partnership Approach

ASPGulf considers its Clients as Partners beyond the traditional business relationship of buyer-supplier. According to ASPGulf, Partners mutually provide assistance to the other, by taking ownership and being responsible for the burden of the other partner and to manage - mitigate or eliminate - the burden.  It is an enduring relationship that lasts even during hard times.

The outcome is that Clients place their trust on ASPGulf to manage their critical business applications, data and infrastructure fully aware that any disruption to the Services provisioned may adversely affect their operations. Clients expect ASPGulf to mitigate their security risks, follow best practices and use best of breed products and technology.

Client Counseling

With more than 100-man-years of aggregate IT experience available in-house, ASPGulf is well positioned to provide counselling, unbiased advice and third-party opinion. Moreover, this vast store house of relevant experience and domain knowledge is also complimented by practical hands-on, field-experience accumulated through nearly a hundred separate and unique instances of provisioning for various applications, operating environments and infrastructure combinations and permutations. Needless to say that ASPGulf’s close encounters with the application providers during the application roll-out, provides a better working knowledge of the application itself and the accompanying challenges.